Digital Delivery

1. Digital Products & Online Programs

Most VYB offerings—including online programs, courses, memberships, and wellness content—are delivered digitally and do not require physical shipping.

Delivery of Digital Access

Access to digital content is provided:

• Via email immediately after purchase;
• Through our learning platforms (such as Thinkific); and
• Through your VYB account, where applicable.

If you do not receive your access email:

• Check your spam or junk folder;
• Confirm the email address used at checkout; and
• Contact [email protected] if the issue persists.

Digital products are available worldwide, unless a specific restriction is listed on the product page.

2. Physical Products (Partner-Fulfilled)

VYB may offer certain physical wellness or lifestyle products through strategic partners. Examples include, but are not limited to:

• VYB HealthyU Sample Pack, shipped and fulfilled by Xooma Worldwide;
• Products offered through Shopify Collective, fulfilled and shipped directly by the brand or manufacturer; and
• Other partner-provided items as released.

Important:

• VYB does not warehouse, package, handle, or ship any physical goods.
• All fulfillment, packaging, carrier selection, and delivery are managed exclusively by the partner responsible for the product.

3. Shipping Times

Shipping timeframes for physical products depend entirely on the fulfillment partner and may vary based on:

• Partner processing times;
• Product availability;
• Carrier timelines;
• Destination and customs regulations; and
• Holiday or peak-season volume.

Any estimated delivery windows presented at checkout or in partner communications are approximations and are not guaranteed by VYB.

4. Tracking Information

Once a fulfillment partner processes and ships your order:

• Tracking information (if available) will typically be emailed to the address you provided at checkout; and
• Some partners may send tracking details through their own platform or directly from the carrier.

If you need assistance with tracking, email [email protected] and we will coordinate with the partner on your behalf.

5. Shipping Regions

Shipping availability for physical products is determined by each fulfillment partner. As a result:

• Some items may only ship to specific countries or regions; and
• If a product cannot be shipped to your address, you will typically be notified at checkout.

Digital products remain accessible globally, subject to any regional restrictions noted on the product page.

6. Delays, Carrier Issues & Risk of Loss

VYB is not liable for issues that arise after a partner hands a package to the carrier, including but not limited to:

• Carrier delays;
• Incorrect or incomplete shipping addresses entered at checkout;
• Packages marked as “Delivered” that are lost, stolen, or misdelivered;
• Customs holds or international clearance delays; and
• Weather events, natural disasters, or other force majeure circumstances.

Once a shipment is transferred to the carrier, title and risk of loss typically pass to the customer, subject to applicable law. If your package is delayed, damaged, or missing, contact us so we can help open an investigation with the fulfillment partner or carrier.

7. Incorrect, Damaged, or Defective Physical Items

If you receive a physical product that is:

• Damaged;
• Incorrect (wrong item shipped); or
• Defective,

Email [email protected] within 7 days of delivery and include:

• Your order number;
• A brief description of the issue; and
• Photos of the item and packaging, if applicable.

We will coordinate with the fulfillment partner to help resolve the issue. Resolution may include a replacement, a partner-directed return process, or another remedy as determined by the partner’s policies.

8. Address Errors

Customers are responsible for entering accurate and complete shipping information at checkout.

VYB and its partners are not responsible for:

• Replacing packages delivered to incorrect addresses provided by the customer;
• Refunding orders shipped to an incorrect address entered at checkout; or
• Paying additional shipping fees to resend items due to address errors.

If you realize that you entered the wrong address, contact us as soon as possible. If the order has not yet been processed or shipped, the partner may be able to update it—but this cannot be guaranteed.

9. Questions or Support

For any shipping-related questions, assistance coordinating with partners, or tracking concerns, contact:

Email: [email protected]

Our team will help bridge communication with our fulfillment partners and support a smooth customer experience wherever possible.